If you are having trouble logging into TESA Ltd, the following checklist may help you identify and fix the problem.
In order to successfully log into TESA Ltd, your username and password must be typed correctly and with the proper capitalization. For example, if your password is "grumble" and you type "Grumble," you will not be able to log into TESA Ltd.
When you get a new password, close your browser and reopen it before trying to log in again. It's also a good idea to cut and paste the new password into the login form, rather than typing it, to avoid copying errors.
TESA uses browser cookies to verify that you are a registered user. If the cookies in your browser have been disabled, you will not be able to log into TESA Ltd.
If you are using Microsoft Internet Explorer 6, go to "Tools->Internet Options" in the top menu and click on the "Privacy" tab. Then, click "Edit..." under "Web Sites." In the next form, type "eurekalert.org" in the box and click on "Allow," then click "OK."
If you are using Microsoft Internet Explorer 5, go to "Tools->Internet Options" in the top menu, click on the "Security" tab, highlight the "Internet" icon, then click the "Custom Level" button. Scroll down to the "Cookies" section and make sure that your browser's cookies are enabled.
If you are using Mozilla Firefox, go to "Tools->Options" in the top menu, click on the "Privacy" icon, then make sure that the "Allow Sites to set cookies" box is checked.
If you are using a different browser, check your browser's help files to find instructions for enabling your cookies.
The browser cookies that TESA Ltd. uses to verify user information have an expiration time. If your clock and time zone settings are set incorrectly, the site may think that your cookie has expired. To correct this, make sure that both the clock and the time zone on your computer are set to the correct local time.
Some firewall programs are set to block browser cookies. If you have firewall software running on your computer, check the settings to make sure cookies are allowed. If your computer is part of a local network, check with the network administrators to see if any software is running on the network that may be blocking cookies.
If you continue to be unable to log into TESA Ltd. after checking
these items, please
for
assistance.
When you login and verify that you are that user with your password you
are given a Cookie as a token or ticket for your return so that TESA can
identify you correctly.
In simple language, a cookie is a small combination of numbers and/or
letters that is stored on your hard drive. These numbers/letters are a way
for your Web browser to announce itself to our server. When you accept a
cookie, we do not learn private information about you or get access to
data stored on your computer.
If you have more questions about Cookies and whether they
affect your privacy there are more detailed answers at
The Unofficial Cookie FAQ
Cookies
We Respect Your Privacy